Customer data and preferences
When you sign up for the first time for any of the services offered by SW Hosting, first you register as a customer and the data you have provided is stored in your customer file. To access, you must click on the logo of your customer account. Next, click on 'My Account' and finally, click on Customer Details and Preferences.
info_capture The screenshot is for guidance only. It was taken on version 2025.00.0017 with date 16/01/2025. It may differ from what the current version of SWPanel displays.
In each of the tabs of this file you can modify all the data, except for the NIF/CIF/VAT initially provided during the registration process. In case you want to modify this data in particular, you must make the request through an administrative ticket or by sending an email to the address [email protected].
In addition, from the General data tab of the customer file you can enable or disable your authorization for SW Hosting to keep you informed about its services, news, promotions and any other advertising or commercial information.
info_capture The screenshot is for guidance only. It was taken on version 2025.00.0017 with date 16/01/2025. It may differ from what the current version of SWPanel displays.
info_capture The screenshot is for guidance only. It was taken on version 2025.00.0017 with date 16/01/2025. It may differ from what the current version of SWPanel displays.
It is very important that the email addresses of each of the contacts in your customer file: representative and technical contact are updated, in order to correctly receive the messages that our automated communication systems may send, whether they are general messages (creation of services, access to the SWPanel, renewal of contracted services,. ...), technical messages (resource usage alerts, technical ticket openings/resolutions, monitoring system alerts), administrative messages (resolutions on changes of NIF / CIF / VAT...) or billing messages (creation of invoices, payments, collections...).
In the tab corresponding to your technical contact, you must indicate the person's name and email address. In addition, you can indicate an email address where you can send emails informing about possible service alerts and a contact phone number to communicate with the person in charge of the resolution of this type of actions.
info_capture The screenshot is for guidance only. It was taken on version 2025.00.0017 with date 16/01/2025. It may differ from what the current version of SWPanel displays.
Don't forget that if you make any changes, you must click on Save customer file.